Overall Satisfaction
Overall, how satisfied are you with HBI?
Service Quality
How would you rate HBI on each of the following?
What We Do Well
What does HBI do particularly well for you?
Areas for Improvement
What is the one thing we could improve that would make the biggest difference to you?
Previous Challenges
In the past 12 months, have you experienced any of the following?
Communication Preferences
How would you prefer us to keep in touch outside of work on a specific filing or project?
Preferred Ways of Working
How would you prefer to work with us?
Select up to two options.
Awareness of Services
How clear are you about the full range of services HBI can provide?
Future Service Requirements
Which of the following might be relevant to you in the next 12–24 months?
Additional Value
What would you value most from HBI that you do not currently receive?
Recommendation Score
How likely are you to recommend HBI to someone with similar needs?
Follow-Up
Would you be willing to speak with us briefly about your feedback?