WHAT’S NEW

Your Feedback Matters

Introduction

At HBI, we’re committed to providing the best possible service to our customers, and your feedback plays an important part in helping us achieve that.

We’d really appreciate you taking a few minutes to share your experience of working with us.

Your feedback will help us understand what’s working well, where we can improve and how we can better support you in the future.

The survey should take approximately 5 minutes to complete.

Your responses will be treated confidentially, and you can choose whether you’d like us to contact you about your feedback.

Thank you for your continued trust and support.

Matt Bell and the HBI team

Survey Questions

Overall Satisfaction

Overall, how satisfied are you with HBI?

Service Quality

How would you rate HBI on each of the following?

What We Do Well

What does HBI do particularly well for you?

Areas for Improvement

What is the one thing we could improve that would make the biggest difference to you?

Previous Challenges

In the past 12 months, have you experienced any of the following?

Communication Preferences

How would you prefer us to keep in touch outside of work on a specific filing or project?

Preferred Ways of Working

How would you prefer to work with us?

Select up to two options.

Awareness of Services

How clear are you about the full range of services HBI can provide?

Future Service Requirements

Which of the following might be relevant to you in the next 12–24 months?

Additional Value

What would you value most from HBI that you do not currently receive?

Recommendation Score

How likely are you to recommend HBI to someone with similar needs?

Follow-Up

Would you be willing to speak with us briefly about your feedback?

Overall Satisfaction

Overall, how satisfied are you with HBI?

Service Quality

How would you rate HBI on each of the following?

What We Do Well

What does HBI do particularly well for you?

Areas for Improvement

What is the one thing we could improve that would make the biggest difference to you?

Previous Challenges

In the past 12 months, have you experienced any of the following?

Communication Preferences

How would you prefer us to keep in touch outside of work on a specific filing or project?

Preferred Ways of Working

How would you prefer to work with us?

Select up to two options.

Awareness of Services

How clear are you about the full range of services HBI can provide?

Additional Value

What would you value most from HBI that you do not currently receive?

Recommendation Score

How likely are you to recommend HBI to someone with similar needs?

Follow-Up

Would you be willing to speak with us briefly about your feedback?